DO YOU SHIP INTERNATIONALLY?

Yes! We ship worldwide.

HOW LONG DOES SHIPPING TAKE?

We are currently experiencing very high demand so please allow up to 5 days for your order to be processed.

Once your order is processed you will be sent an email with your tracking link.

Shipping time varies by location. These are our current estimates:

United States (10-15 Business days)

Canada, Europe (10-15 Business days)

Australia, New Zealand (10-15 Business days)

Mexico, Central America, South America (15-20 Business days)

WHY DOES SHIPPING TAKE SO LONG?

Our prices are significantly lower than our competitors since we have relationships with our suppliers to ship direct to the customer.

The downside to this is slightly longer shipping times, though we work our hardest to get your order shipped as fast as possible.

HOW DO I CHECK THE STATUS OF MY ORDER?

Upon placing your order, please allow up to 5 business days to have your order processed.

Our fulfilment warehouses pack your ordered item(s) and ship the package(s) out as soon as possible.

Once you order has been shipped, you will receive a shipping notification email with a tracking link.

You can also track your order contact us here 

I ORDERED TWO PRODUCTS, BUT HAVE RECEIVED ONLY ONE... WHAT'S HAPPENING?

Since we have a large assortment of products that are not stored in the same warehouse, it is possible that some products get shipped separately.

Do not worry, it is quite normal that you receive a product up to 10 days before the other.

WHEN DO YOU SEND THE TRACKING NUMBER?

Yes, every order includes a tracking number and will be sent once it becomes available.

Tracking numbers are usually sent within 5 days of ordering.

For some shipping companies, it takes 2-10 business days for the tracking information to update on the system.

If your order was placed more than 10 business days ago and there is still no information on your tracking number, please contact us VIA our contact us page.

MY TRACKING LINK SAYS “NO INFORMATION AVAILABLE”.. WHAT'S GOING ON?

For some shipping companies, it takes 2-5 business days for the tracking information to update on the system.

If your order was placed more than 10 business days ago and there is still no information on your tracking number, please contact us VIA our contact us page.

WHERE DO YOU SHIP FROM?

Zoku Store works closely with manufacturers and warehouses from all over the world to source and curate the most unique products on the market at the best prices for you.

This way, you don't have to drive around to retail shops, search thousands of different websites to price compare and get ideas...think of us as a one stop shop destination for the most popular products. :)

DUTIES AND IMPORT TAX

We are not responsible for any duties and/or import taxes that you may be subjected to.

Duties and taxes if applicable will be charged at the customer’s expense and refunds will not be issued if you choose not to pay the charge.